Expatriate insurance is at a turning point. As global workforces become increasingly mobile, insurers face rising complexity in healthcare delivery, compliance, and customer expectations. At the same time, digital transformation, automation, and new partnership models are unlocking opportunities to better serve expatriates and their families.
To address these challenges and opportunities, experts from NIS, Flywire, and Cigna came together in a recent webinar to discuss how collaboration and innovation are reshaping the international private medical insurance (IPMI) market.
[Download the Webinar Recording]
Why This Conversation Matters
IPMI providers are under pressure to deliver:
- Seamless global customer journeys: expatriates expect the same high-quality experience wherever they are.
- Cost control and efficiency: rising medical costs and claims volumes demand smarter systems.
- Innovation in benefits design: from modular, prevention-first products to parametric models.
- Secure, reliable payment solutions: critical for cross-border healthcare transactions.
The webinar explored how insurers, brokers, and payment partners can work together to meet these challenges while keeping customers at the centre.
Key Topics Covered
- AI and Automation
How smart technology streamlines claims, improves risk assessment, and ensures consistent service worldwide. - Modular Benefits & Prevention
Building flexibility into IPMI offerings to meet diverse needs and encourage healthier, prevention-focused lifestyles. - Partnerships in Action
How collaboration across insurers, TPAs, brokers, and payment providers enables global scale and resilience.
Elliott Draga’s Perspective
Elliott Draga, Chief Commercial Officer at NIS, emphasised that technology must do more than digitise legacy processes. Platforms need to be configurable, cloud-native, and collaborative, enabling insurers to adapt quickly while keeping customers at the centre of every interaction.
This is what NIS calls Connected Thinking, uniting policy, claims, and case management into one flexible, API-first platform. For IPMI providers, that means:
- Faster product launches in new markets.
- Real-time visibility across global operations.
- The agility to serve expatriates with personalised care at scale.
[Why IPMI Insurers Choose NIS][LB1]
Speakers
- Elliott Draga, Chief Commercial Officer, NIS
- Manny Socorro, Strategic Director, Insurance, Flywire
- Steve Martin, Head of Broker Sales, UK & Europe, Cigna
- Host: Courtney Bjorlin, Director of Content Marketing & Creative Services, Flywire
