Travel Insurance
Scaling Travel Insurance Globally: Faster Product Launches and Streamlined Claims Across 30+ Countries
NIS Policy
Global policy administration and distribution
NIS Claims
Streamlined, automated claims handling
NIS Assistance
Integrated assistance and duty of care
Sector
Travel Insurance
Client
Global Leading Insurer
The Challenge
A leading global insurer needed to replace fragmented legacy systems used across 30+ countries. Multiple platforms were slowing product launches, limiting scalability, and creating inefficiencies in sales and claims.
The insurer required an all-in-one solution that could:
- Support both B2B affinity partners and direct-to-consumer channels
- Manage policy administration, claims, and assistance in one integrated platform
- Enable rapid product launches across multiple markets
- Scale to support high sales and claims volumes globally
Solution
Working closely with the insurer’s IT leadership, NIS implemented its SaaS platform, hosted in Microsoft Azure. The solution covered policy administration, claims, and assistance in one integrated environment. Key benefits included:
- Scalability - supporting expansion into new markets and products with ease
- Faster product launches - using configurable tools and API-driven integration with digital channels
- Streamlined claims - workflows reducing manual touchpoints and improving speed to resolution
- Legacy replacement - consolidating multiple outdated systems into one global setup
The Results
The global rollout is live with 5,000+ users and expanding. Business units are already reporting:
- Significant efficiency improvements from one global system
- Faster product launches across multiple countries
- Reduced reliance on fragmented legacy systems.
- Improved claims handling and operational consistency.
“NIS has been implemented as a replacement for legacy applications and is also used in all our new markets where we are starting up travel insurance operations. The functionality and flexibility of the platform allows extremely fast implementations. So far NIS has always been a fit for every solution.”