Technology You Can Trust for Every Critical Moment
When patients trust you in their most critical moments, you need to be able to rely on the software that supports your duty of care. NIS Assistance empowers you with AI-driven triage, smart workflows, and real-time dashboards to deliver the service quality required when it matters most.
Duty of Care, Powered By NIS Assistance
Don’t let your duty of care be held back by legacy systems. Your patients, customers, and partners rely on you in their most vulnerable moments, and NIS ensures you can deliver with confidence.
NIS Assistance is a dedicated platform for managing the full assistance lifecycle, from first notification to resolution. Built for 24/7 operations, it combines seamless global coordination with AI-powered triage, smart routing, and real-time dashboards to keep every process connected, every SLA on track, and every outcome visible.
Core Capabilities
Built For Speed, Precision & Scale
- Task Routing: Assign and track tasks across multiple teams in real time
- AI-Powered Triage: Automated prioritisation to route urgent cases faster
- SLA Tracking: Real-time monitoring to ensure best-in-class service for your partners and patients
- Multi-Team Workflows: Coordinate medical, claims, and logistics teams seamlessly
- Partner Integration: Work directly with service providers via secure connections
- Documentation & Comms: Capture and share all case data in one central record
- Global Visibility: Live dashboards for all active cases and their statuses
- MI & AI Insights: Reporting tools for compliance, performance review, and service quality
- Continuous Updates: Keep customers, partners, and internal teams aligned at every stage
- Partner Network: Access NIS’s growing ecosystem of trusted integration partners
- Strategic Integrations: Seamlessly connect to your preferred providers
- Robust APIs: Secure, seamless integration to keep your operations future-ready
Designed for
Used by Assistance Providers and Insurers Globally
Want to see how NIS Assistance supports these services in practice?
Why Clients Choose NIS Assistance
- Uphold your duty of care with technology you can trust
- Orchestrate complex cases with ease and speed
- Ensure service quality and SLA compliance under pressure
- Enable collaboration across multiple teams and geographies
- Gain complete, real-time visibility into every case
- Integrate assistance with claims and policy operations for a seamless customer journey
- AI-powered triage and insights to boost responsiveness and efficiency
- Integrate assistance with claims and policy operations for a seamless customer journey
